winbet Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legal agreement between the winbet platform ("Site") and its user ("Member" or "you"). By accessing the Site, creating an account, or using any service, you are considered to have accepted these Terms.

winbet provides online sports betting, casino games and live casino services for users in Bangladesh. The platform operates in both Bengali and English and is accessible from mobile and desktop devices.

In addition to these Terms, winbet's Privacy Policy and other operational guidelines apply equally to use of the Site. These documents together form the complete agreement between you and winbet.

If members have any questions or need clarification on any matter, they may contact winbet's 24/7 live chat support.

2 Account Registration

Providing accurate and complete information when opening an account with winbet is mandatory. The name, date of birth, mobile number and payment details submitted at registration must be truthful.

2.1 Single Account Policy

Each person may create only one account. If multiple accounts are found under the same person's name or from the same device, winbet reserves the right to cancel the additional accounts without prior notice, and any associated bonuses or winnings may be forfeited.

2.2 Identity Verification

winbet may request identity verification from a member at any time. This process may require a national ID card, passport or other government-issued document. Withdrawal processing may be held until verification is complete.

2.3 Account Security

You are solely responsible for keeping your login credentials (username and password) confidential. If you suspect unauthorised access to your account, you must notify winbet support immediately. winbet will not be liable for any loss resulting from third-party access.

3 Eligibility and Age Requirement

The following eligibility criteria must be met to register and use services on winbet:

• Minimum age is 21 years (21+ only). Use of the platform by minors is strictly prohibited.
• winbet has the right to verify age based on the information provided at registration.
• You must play in your own name and for your own benefit. Betting on behalf of a third party or using another person's funds is not permitted.
• No personal or legal restrictions must exist regarding gambling.
• Services must be used voluntarily and in a sound state of mind.

winbet is committed to child protection. If anyone becomes aware of a minor using an account, please notify our support team immediately.

4 Deposits and Withdrawals

winbet processes transactions through Bangladesh's popular mobile financial services.

4.1 Deposit Methods and Limits

• Accepted deposit methods: bKash, Nagad, Rocket.
• Minimum deposit: ৳100 (per method).
• Funds deposited to the account must be sent from the registered mobile number.
• Funds sent from an account in a third party's name are not accepted and such transactions may be returned.

4.2 Withdrawal Methods and Limits

• Accepted withdrawal methods: bKash, Nagad, Rocket.
• Minimum withdrawal amount: ৳800.
• Standard processing time: 5–30 minutes.
• Withdrawals will only be sent via the same method used for the deposit and to the registered mobile number.
• Withdrawal processing may be delayed if identity verification has not been completed.

4.3 Transaction Security

winbet uses SSL encryption to keep all financial transactions secure. In the case of suspicious transactions, winbet reserves the right to conduct an investigation and place a hold on the transaction.

5 Bonuses and Promotions

winbet offers various bonuses and promotional offers. These offers are governed by the following general terms:

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳15,000. Example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the balance to ৳2,000. Before withdrawing winnings from the bonus, the bonus amount must be wagered 25 times (৳1,000 × 25 = ৳25,000).

5.2 General Bonus Terms

• Bonus funds and real funds are tracked separately; only the real deposited amount may be withdrawn before the wagering requirement is met.
• Wagering conditions must be met within the specified time limit for claiming the bonus.
• Another bonus cannot be claimed while one is active, unless the relevant promotion's terms state otherwise.
• If evidence of bonus abuse or fraud is found, winbet may forfeit the bonus and any associated winnings.
• Each promotion has its own specific terms, which are published on the site.

5.3 Promotion Changes

winbet reserves the right to modify, suspend or cancel any promotion. For an active bonus, the terms under which it was claimed will continue to apply.

6 Betting Rules

All betting activity on winbet is conducted in accordance with the following rules:

6.1 Bet Confirmation

A bet is considered final only when successfully confirmed by the system. For bets left unconfirmed due to internet connection issues, please contact support.

6.2 Cancelled Bets

If an event is cancelled or postponed, winbet reserves the right to cancel the bet and return the stake. Bets placed at abnormal odds due to a technical error may also be cancelled.

6.3 Prohibited Activities

• Match fixing or attempting to influence any event.
• Arbitrage betting or misuse of the bonus system.
• Using multiple accounts to take advantage of bonuses.
• Betting using automated software or bots.
• Attempting to manipulate the system in coordination with other members.

6.4 Sports Betting

For betting on cricket, football and other sports, official results will be considered final. In cases of disputed results, winbet will follow the decision of the relevant sports governing body.

7 Responsible Gaming

winbet places the highest importance on responsible gambling. The site is designed for entertainment and should not be used as a way to solve financial problems.

winbet provides various tools to help members manage their gaming habits. Detailed information on deposit limits, session limits and voluntary break options is available on the Responsible Gaming page.

• Members may set a deposit limit on their account at any time.
• A request to temporarily or permanently close an account can be made at any time.
• If gambling is causing you problems, contact the support team — they can help.
• 21+ only — parents and guardians should take an active role in preventing minors from accessing accounts.

8 Account Closure and Suspension

winbet reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these Terms is violated.
• If registration was completed using false or incorrect information.
• If there is suspicion of fraud, deception or illegal activity.
• If there is concern about money laundering.
• If the member requests account closure.

8.1 Balance After Account Closure

If an account is closed due to a policy violation, unearned bonuses and funds from suspicious transactions may be forfeited. If an account is closed at the member's own request, any remaining valid balance will be returned.

8.2 Re-registration

A banned member is not eligible to open a new account on winbet. If such an attempt is detected, the new account will also be cancelled.

9 Privacy and Data Protection

winbet takes the protection of members' personal information very seriously. Details of how personal data is collected, stored and used are provided in our Privacy Policy.

Member data will never be sold to third parties. However, information may be provided to regulatory authorities upon request when required by legal obligation or to prevent money laundering.

Cookies are used on the site to help improve the user experience. Continued use of the site is considered consent to the cookie policy.

10 Dispute Resolution

If a dispute arises between winbet and a member, a resolution will first be sought through direct communication.

10.1 How to Submit a Complaint

• Complaints can be submitted via live chat 24 hours a day, 7 days a week.
• A detailed complaint can be sent by email and a written response will be provided.
• The date of the complaint and the details of the relevant transaction must be included.

10.2 General Enquiries

Answers to general questions and common issues can be found on our FAQ page. In disputes over betting results, winbet's log records will be considered the final evidence.

10.3 Time Limit

Complaints regarding any transaction or betting result must be submitted within 30 days of the relevant event. Complaints submitted after this period may not be considered.

11 Limitation of Liability

winbet will not be liable in the following circumstances:

• Any loss caused by internet disconnection or device issues.
• Service disruption due to external causes (natural disasters, cyberattacks, government directives).
• Loss caused by the member's own negligence or failure to comply with the terms.
• Any unauthorised transaction resulting from sharing login credentials with a third party.
• Possible loss of income due to temporary service unavailability caused by technical reasons.

winbet always works to improve service quality and tries to resolve any issues quickly. However, it is not possible to guarantee a perfectly uninterrupted service.

12 Changes to Terms

winbet reserves the right to change these terms and conditions at any time. In the case of significant changes, members will be notified by email or through a notice on the site.

Continuing to use the site after updated terms are published will be considered as acceptance of the new terms. Members are therefore advised to visit this page regularly.

If you object to any change in the terms, you may contact the support team to request closure of your account. Bets placed or transactions completed before the changes take effect will be settled under the previous terms.